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LANDLORD TESTIMONIALS

 

“Lourdes is an excellent estate agent, tuned in to the needs of tenant and landlord alike with a professional, courteous, communicative and friendly approach. I would strongly recommend their services to others and will certainly use them again” Mr. & Mrs. Macdonald

 

“Lourdes have consistently provided a high quality friendly service which pleases me and helps to attract quality tenants” Mr. Crump

 

“Wonderful personalised service rarely encountered with estate agents! Expert knowledge of the market. Would recommend (& have recommended) to others without hesitancy” Mr. Tan

 

“Lourdes managed to let our apartment in a very short period and helped us to keep the void period to a minimum possible and found us a very professional tenant” Mr. A Dosani

 

“Very impressed with all aspects from marketing to receiving our rent” Mrs. Sewell

 

“After 2 months of chasing the previous letting agent to no avail, I contacted Lourdes. Frustration with a previously poor service with my previous agent was transformed into a simple, professional service through Lourdes. A new tenant was arranged in 4 days!!” Mr. Peacock

 

“Lourdes offer a very professional and efficient service. On top of that their staff are extremely helpful and friendly. I would definitely use them again” Mr. Orr

 

“Helpful, efficient and good tenants found in days, what a refreshing change!” Mr. Davion

 

“Thank you all at Lourdes for the hard work & enthusiasm you applied to finding a tenant for our flat. We will have no hesitation in coming back to Lourdes in the future” Mr. & Mrs. Anderson

 

“Friendly, effective and efficient” Mr. Hedley

 

“Letting went extremely well – I was provided 1st class service” Mr. Ashenhurst

 

“Great service. Friendly, professional, reliable people. Thank you for finding great tenants for the flat” Mr. Price

 

“The service you offered and subsequently provided was everything you said – friendly, efficient, informative and fast. I’m very happy with Lourdes” Mr. Crump

 

“Lourdes are more than your average letting agent. They provide ‘customer satisfaction’ which everyone agrees as landlords is very hard to find nowadays – very on the ball” Mr. Patel

 

“You and your team are excellent” Mr. Sandhu

 

“Lourdes are a very honest & fair estate agent and they will go the extra mile to solve problems and make the rental process run smoothly” Mr. Hegarty

 

“I have used many agents over the last 10 years and the service Lourdes provides is second to none. They act in a highly professional manner, have been very effective in letting my property and are always helpful and friendly. They are a good model for other agents to follow” Mr. Orr

 

“You dealt efficiently with my requirements acting at all times in a friendly and professional manner” Mr. Crump

 

“A big thank you to all the staff at Lourdes, you are always very helpful and efficient with our letting queries” Mr. Anderson

 

“You really have gone out of your way to help – certainly over & above the call of duty” Mrs. Parker

 

“Found whole process of finding a new tenant very easy and stress free. I have built a confidence in Lourdes staff that has been confirmed in this recent transaction” Mrs. Salmon

 

“Yet again a brilliant service. You make the whole process seem so easy. Thankyou” Mr. Down

 

“The Lourdes team are clearly building their business on ensuring customer loyalty and repeat business. Their friendly, helpful, professional and trustworthy way of working has given great results and will get my business next time” Mr. Price

 

“I have used most of the local agents in the area – and find Lourdes the best by far – on all levels they go the extra mile to gain results. I always recommend them to other landlords” Mrs. Potts

 

“You are all so professional. Approach is very proactive with a fine attention to detail. You involve yourselves closely with both tenant & landlord – brill” Mrs. Parker

VENDOR TESTIMONIALS

  

"The sale of Old School Square has just gone through and I just wanted to say huge thank you for all your efforts. You were an absolute pleasure to deal with and I would highly recommend you and Lourdes Estates to anyone" Michelle

 

"Thank you very much for all your help, you have been very helpful with everything even my solicitor said that. I would recommend you as an agency to others and would definitely use you in again" Daria

 

"Just wanted to send a quick note to say thanks again for all the help in selling my apartment. I’ve been so impressed with the thoroughness, attention to detail, keeping me informed, liaisons with buyers and providing useful advice consistently – from the very start to very end of the process. Charley as well with the help she’s provided especially with the early showings. Overall its been excellent, and really show you guys know what you’re doing" Richard

 

"Thank you for your time today. I'll pass on your comments to my partner and we'll be in touch shortly with our position. I was really impressed by your approach. You came across very professional and well prepared. I'd be reassured that you'd treat a potential buyer with the attention I'd hope for. You were considerably more impactful than xxx estate agents..." Zena

 

"I just want to show my appreciation to you for selling my property. You have done a brilliant job and I cannot thank you enough! You have always responded to my emails immediately. If I called you and you were not available to take my call, you have always called me back as soon as you can. Thank you for being so helpful and responsive. You have always been in good communication with everyone involved, and that was not an easy due to the number of parties involved, namely my solicitor, the buyer's solicitor, the buyer and my ex-husband. I didn't want to have communication with my ex-husband, so you were acting as the middle woman between us. That was additional and tricky work for you, but you never said a word of complaint. Thank you for being so understanding, helpful and patient. You suggested a very good solicitor to me and to the buyer. The two solicitors are in good relationship with each other, which made things progress faster. Thank you so much for your perfect recommendation. Above are just a few examples and there are many more examples that I would come up with. Honestly, I don't know how to express my gratitude towards your excellent work ethics and attitude. Thank you, thank you and thank you. I wish you all the success with your work and I look forward to doing more business with you in the future"

 

“Single-handedly working to change the perception of estate agents. Nothing was too much trouble!” Mrs. Clarke

 

“The flat was sold within 24 hours, expertly handled and when things were not going right, their knowledge, contacts and sheer ability put it all back on track. Simply Brilliant” Mr. Parkinson

 

“I found Lourdes Estate Agents to be a professional and friendly outfit who provided an excellent service from initial contact to my exchange and completion date. I would not hesitate to recommend them to anyone I know and believe they have set the benchmark for agencies in the area in relation to quality and service” Mr. Silverman

 

“In difficult circumstances I received constant service that did not deteriorate when the going was tough and unpredictable developments occurred” Mr. Pepper

 

“Went above and beyond the call of duty to help maintain my sale agreement and assist all parties involved until we finally completed on what was a very long and complicated process, through no ones fault but the original developer” Mr. Foster

 

“Lourdes filled me with confidence and peace of mind knowing my property was being professionally marketed” Mr. Ipekdjian

 

"Lourdes give estate agents a good name; again responsive and professional” Mr. D’Silva

 

"A big thank you for selling our house and finding the perfect rental flat. Having two young kids and dealing with a house restoration, the timing of our house sale was far from ideal. However you managed the chain process extremely well and ensured that we could move into our preferred development after the sale. Your professional and good natured approach was a great help and we are grateful for all your hard work" Mr. Zieleznik

 

“The team at Lourdes provided a very professional and efficient service. I would highly recommend their services to anyone buying or selling a property” Mr. Mizzi

 

“The level of service provided in difficult circumstances exceeded my expectations and was significantly superior to service I have received from other agents” Mr. Pepper

 

“We found Lourdes carried out their business and commitments with total professionalism and consistency plus put their clients needs effectively first” Mr. Naidoo

 

“A professional yet personal level of service with expertise in Docklands property. I highly recommend Lourdes” Ms. Wan

 

“You guys were all helpful and patient when it came to our worrying. Many thanks” Miss. Cope

 

“From our first meeting up to the sale of our property we found that all the staff of Lourdes were very professional and kept us informed through every stage of the sale” Mr. & Mrs. Sumner

 

“The best estate agency we have every used! Would highly recommend them to anyone buying in Docklands” Mrs. Geary

 

“To recommend a professional firm to your friends and family is the ultimate testimonial and I would have no hesitation recommending Lourdes to mine” Mr. Drummond

 

“A very good professional services” Mr. & Mrs. Wheeler

 

“Nicest & most professional estate agent” Miss. V Sandall

 

“Fantastic estate agents! Personable yet completely professional. Nothing was too much trouble – from the smallest query, to picking up the keys on moving day! Other agents said we would not achieve the price Lourdes suggested marketing our property at; we had three offers on the first day, two at asking price. The marketing of our flat was extremely effective & professional. They know their market and the office is in a great location. I would recommend them without hesitation” Mrs. De Beaufort

 

“Very efficient, friendly and helpful” Dr. & Mrs Thyagaraian

 

“Lourdes sold our flat for more than its highest valuation within 2 days for our decision to sell-with very little trouble on our part-and were fantastic throughout the whole process-always available to help. Thanks!” Mr. & Mrs. Etherington

 

“Everyone at Lourdes made me feel confident & reassured me during a difficult & complicated sale. There was always someone to help at the end of the phone” Ms. Claire Cuell

BUYER TESTIMONIALS

 

"A big thank you to you, you have been both personable and communicative, making a potentially stressful process as smooth as possible. The Lourdes team are efficient and professional, we would highly recommend!" Khorrom

 

"We would just like to say a big thank you for the helping us get the property in the first place and the hard work you put in helping our purchase along. We think you went above and beyond acting as intermediary between buyer, seller and solicitors at one point! We are really grateful for your help and motivation in our purchase :-)" Alli & Juian

 

"Jaye dealt extremely professionally with me throughout the whole course of my recent transaction with Lourdes from viewing of the property to keeping me up to date during the sales process. You have subsequently been very helpful in providing information in relation to another potential purchase, which unfortunately fell through for no fault of yours. I know you have not been in the job very long, but you certainly seem to be taking to it naturally" Alex

 

"I wanted to write and thank you for all your help and support during the sale of *** Millharbour. It has been wonderful working with such a diligent and professional person. Charlie you are approachable and friendly and have always gone the extra mile in sorting things out during the process of the sale. It had been super to work with you and I would have no hesitation in recommending Lourdes Estate Agents. You are a credit to your organisation and I wish you all the very best for the future." Mss Munro

 

"Thank you very much for helping us find our new home! We are really impressed by your efficiency! You and Charlie have helped us move into our new home within 8 weeks after we made our offer! It is amazing!" Mr & Mrs Liu

 

“I would not hesitate to recommend Lourdes. I was the buyer, so Lourdes were not receiving a fee from me. Nevertheless, Lourdes kept me informed at all times and went out of their way to make my purchase stress free” Mr. Fournier

 

“You have really lived up to your first class service when we bought our property through you. Totally impressed with your professionalism & frequent communication to keep us up to date. The standards & professionalism of other estate agents we have dealt with was no where near yours. Indeed, I have been recommending you to friends & they are equally as impressed. Keep it up & thank you!” Mrs. Long

 

“I cannot recommend this firm enough. The service provided is over and above what I expected and the help in purchasing my property was invaluable” Miss. Duguid

 

“Very professional and friendly service with the purchase of our flat. During our search we were only contacted with appropriate properties. The negotiator has understood what we were looking for and didn't waste time with properties that didn’t fit our criteria” Mrs. Salmon

 

“I dealt with Lourdes to purchase my new flat, they understood the market, took time to understand my requirements, and offered useful advise throughout the process. Very professional and friendly. Great experience” Mr. Merwood

 

“I would particular like to thank Lourdes for their help in my search for a suitable property and for their support through the long conveyancing process” Mr. Loufopoulos

 

"As a local resident and investor in the area, I have used Lourdes for all aspects of buying, selling and letting properties within my portfolio. They consistently exceed my expectations every time. They are genuine people who will work with you to help you achieve your objectives. Very highly recommended!" Mr. Johnson

 

“Highly professional and dedicated to meeting the needs of their clients” Mr. Linehan

 

“As a buyer I found the sales team very professional & friendly. They assisted with my move greatly. Many thanks” Mr. Lawrence

 

“From first viewing to completion, the friendliness and help given by all the people at Lourdes left me reassured, relaxed and often amused too!” Mr. Pearson

 

"We would just like to say a big thank you for the helping us get the property in the first place and the hard work you put in helping our purchase along. We think you went above and beyond acting as intermediary between buyer, seller and solicitors at one point! We are really grateful for your help and motivation in our purchase :-)" Mr & Mrs Hall

TENANT TESTIMONIALS

 

"I just wanted to drop you a quick line to tell you how pleased I have been by the service he has provided. He has always been extremely prompt in replying to me and kept me informed of progress. The best experience I had was when he telephoned me in Australia rather than reply by email to my initial expression of interest. No other agent has done that! Well done for some great service, I look forward to more of it" Mr. Jones 

  "Being new visitors to the UK we needed to find accommodation as quickly as possible and Daryl Bourgeois made that possible. Nothing was a problem and we found him to be efficient helpful and friendly making the transaction painless. We would use the services of Lourdes again. Thanks! Mr & Mrs Pharaoh 

 

“Excellent service, friendly staff with good knowledge of the area & market. Definitely the best estate agent we registered with in the Limehouse area” Miss. Liow

 

“Lourdes has shown themselves to be really professional, friendly & helpful while taking our needs into consideration. Nothing was too much & the extra mile they go to makes them stand out in a competitive market. Great work!!!” Mr. Ridgeway

 

“Friendly service without missing on professionalism” Mr. Zittis

 

“We were very impressed with the service provided” Mr. Junesa

 

“Extremely helpful and stayed back to help me view the apartment again when I was considering. Thanks for the efficient service” Mr. Low

 

“Moving from Oxford, I had no knowledge of London or the area I thought I’d prefer to live in. I was totally reliant on the estate agents I had selected. Lourdes responded immediately to my email and found EXACTLY what I wanted. They even went the extra mile and found properties from other agents in the area - it’s their extra effort/resilience and friendliness that makes them the best!!!” Mr. & Mrs. Sianga

 

“Excellent service, proactive and friendly staff, definitely recommended” Mr. Fawn

 

“Lourdes was both efficient and professional in dealing with us. They were quick at responding to our questions and made our first time rental in the UK a great experience” Mr. Murtagh

 

“Lourdes looked after us from the start and founds us exactly what we required” Mr. & Mrs. Goude

 

“This is the second property your agent has found for us. Professional and helpful as ever. I will definitely be using Lourdes again” Mr. Andy Rose

 

“Lourdes were exceptional, helpful and a pleasure to deal with. I would recommend them to everybody” Mr. Lehane

 

“Lourdes went above and beyond to make sure we were happy with our new flat. They clearly take pride in the service they provide- you are in good hands” The Austins

 

“I used Lourdes’ services for renting a property after being severely disappointed with my previous estate agent. Lourdes were quick to find me a selection of great flats, and in no time I was able to move into a great flat” Mr. Olea

 

“We found Lourdes extremely effective. They introduced us to the ideal property on our very first viewing. As an added bonus their agents are all very knowledgeable and approachable. All in all they were a pleasure to deal with” Miss. A. Walker

 

“I have used the services of Lourdes, both at short notice, on two occasions. Both their urgency and professionalism has been greatly appreciated and I look forward to using their professional services again” Mr. G. Davies

Valuation

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