"We understand that selling your property can be a complicated and very stressful process and in many cases a life changing decision. That’s why we assist you every step of the way from providing an accurate valuation all the way through to completion day"
Our years of experience working with local clients, constant active market research and access to proprietary property market reports means we can provide you with an accurate and realistic valuation of your property, enabling you to realise the desired outcome. Advice on the best way to present the property can also be provided along with suggestions on the best time to begin marketing. For all sales instructions, we will provide professional photographs and a floor plan to enable us to create an effective marketing strategy which will maximise awareness and result in more viewing requests. Our agents will always accompany potential purchasers on viewings unless otherwise notified and provide feedback in a timely manner. Once an offer has been accepted, we will then guide you through the entire process and be the key liaison between yourself, the purchaser and both parties’ solicitors in order to progress the sale through to satisfactory completion in the agreed timescales.
Proud to be accredited
In an industry which is still largely unregulated by the government and provides very little protection for the customer, we have strived to make certain that we meet the highest standards possible by ensuring that Lourdes has met the required criteria to be voluntarily accredited by all available industry bodies. Lourdes offers peace of mind to all of our clients via our accreditations with the Association of Residential Letting Agents (ARLA), National Association of Estate Agents (NAEA), The Property Ombudsman (TPO), National Approved Lettings Scheme, Safe Agent and London Rental Standard (LRS). We think that anybody embarking on a sales or lettings transaction should only use an agent with such accreditations to guarantee a level of protection and professionalism that the industry desperately needs to demonstrate.
The biggest complaint about estate agents is that they are not customer focussed enough or fail to provide the level of service which clients rightly demand. Lourdes are recognised as a premier estate agent in Docklands which offers an award winning customer service and an extensive list of testimonials from clients past and present. We are obsessed with offering clients the high level of service that they deserve.
We understand that many other agencies are let down by employees with little knowledge and a short term view of working in the industry. Lourdes will only employ individuals who share the company’s ethos which focuses on professionalism, integrity, efficiency, knowledge and an overwhelming desire to please our clients. Employees receive extensive internal training and also external training in association with our governing bodies. We also offer staff the chance to become shareholders in the business to ensure that we keep the best people in the industry.
The aim of marketing the property will always be to sell at the best price within the required timescales. If a property is overvalued, this will dissuade would be buyers from viewing. If the property is undervalued, the client could lose many thousands of pounds. The remit of our valuers is to provide clients with an accurate valuation price based on market conditions, comparables, speaking with respected local surveyors and also understanding client expectations.
Effective property marketing
In conjunction with yourself, Lourdes will create a marketing solution tailored to your needs. We use a professional photographer and professional floor planner to produce impressive colour details of your property to be distributed to suitable applicants. Professional and considered photographs are very important in maximising awareness and will result in more viewing requests. The professional details will also be distributed via our website and our large web portal network.
In addition to our website, Lourdes utilise all of the major web portals to ensure maximum exposure for clients. Examples of sites used are Rightmove, Findaproperty, Primelocation, Globrix, Zoopla and many more.
We also have property feeds to Twitter and Facebook which enables us to advertise available properties to people via this medium.
Even though the internet and social media are the largest source of applicants, Lourdes also still utilises print publications to always ensure maximum exposure for clients. We have identified the most effective titles for the area and are also regularly asked to provide editorial for these publications as well.