Letting Agents in Canary Wharf & Docklands

Accreditations
Lourdes are accredited by the NAEA. The National Association of Estate Agents is dedicated to the goal of professionalism within high street estate agency. Its aim is to reassure the general public that by appointing an NAEA member to represent them they will receive in return the highest level of integrity and service in both sales and lettings. Each NAEA member is bound by a vigorously enforced code of practice and adheres to professional rules of conduct. Failure to do so can result in heavy financial penalties and possible expulsion from the Association.

Lourdes are accredited by NALS. The National Approved Letting Scheme is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.

Lourdes are also members of the Property Ombudsman. The TPO Scheme offers an independent service for dealing with disputes between member agencies and tenants or landlords of residential property in the UK. The scheme provides an independent and impartial facility for the resolution of complaints between those members of the public who let property and the agents they deal with. The member agents of the scheme comply with a code of practice which lays down standards of business conduct. The public should ensure that they are dealing with a member of the scheme so that they can be confident about the firm's approach and where, if they feel disadvantaged, they have access to independent judgement of their complaint.

The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.

Location
Lourdes is located in the heart of Docklands in the desirable location of Limehouse. From our Limehouse office, we are situated in an ideal position to service the Docklands market and attract a desirable level of walk in applicants.

Marketing
Our marketing budget enables Lourdes to provide maximum exposure to our client’s properties. In addition to advertising your property in our Limehouse office window, we also use the following channels:

Property details
In conjunction with yourself, Lourdes will create a marketing solution tailored to your needs. We use a professional photographer to produce details of your property to be distributed to suitable applicants.

Boards
If requested, Lourdes will erect a ‘to let’ board on your property. The boards have been designed to create maximum interest whilst remaining tasteful.

Internet
Lourdes use the following websites to advertise your property.
www.lourdes-estates.com
www.rightmove.co.uk
www.findaproperty.com
www.primelocation.com
www.zoopla.co.uk
www.globrix.com
www.fish4homes.co.uk
www.propertyfinder.com
www.hotproperty.co.uk

Publications
Please find below a selection of publications Lourdes use to advertise available property:
The Wharf newspaper
London Homes & Property
The Property Guide
The Docklands Newspaper
Canary Wharf City Life Magazine

Direct mailing
We have the ability to produce a mail shot which focuses on a particular area or development to attract a specific target customer type.

Lettings lists
Your property will be included in the Lourdes ‘Lettings list’ which is updated on a regular basis. This list is provided to prospect tenants who are trying to identify a suitable property.

Staff calibre
Lourdes only employs individuals who share the company’s ethos which focuses on professionalism, integrity, efficiency, knowledge and an overwhelming desire to please our clients. Staff receive extensive internal training and also training in association with our governing bodies

Opening times
Lourdes is open for business:

Monday to Friday 9am to 7pm
Saturday and Sunday 10am to 4pm

View information on:
The letting process